I recently upgraded to Ubuntu 22.04 and my Dell laptop started shutting down unexpectedly. It seems like my CPUs are spiking to 100%, then shutting down.
In many cases I can’t do the most simple task, like opening VS Code, in others it shuts down seconds after I log in. Sometimes I can see an error saying it shut down due to temperature, but the machine is always very cool to the touch.
This never happened on Ubuntu 20.04.
Laptop Specs:
- Dell Inc. Inspiron 15 3510
- 16 GB Memory
- CPU: Intel® Pentium(R) Silver N5030 CPU @ 1.10GHz × 4
- Graphics: Mesa Intel® UHD Graphics 605 (GLK 3)
- Disk: 512 GB
- Roughly 3 months old.
Here are some useful logs:
Hardware Logs:
16:07:45 kernel: thermal thermal_zone0: acpitz: critical temperature reached, shutting down16:07:22 kernel: iwlwifi 0000:00:0c.0: Conflict between TLV & NVM regarding enabling LAR (TLV = enabled NVM =disabled)16:07:21 kernel: usb 1-5: Found UVC 1.00 device Integrated_Webcam_HD (0c45:6d1a)16:07:20 kernel: snd_hda_codec_realtek hdaudioC0D0: Internal Mic=0x1216:07:20 kernel: iwlwifi 0000:00:0c.0 wlo2: renamed from wlan016:07:20 kernel: mei_hdcp 0000:00:0f.0-b638ab7e-94e2-4ea2-a552-d1c54b627f04: bound 0000:00:02.0 (ops i915_hdcp_component_ops [i915])16:07:20 kernel: snd_hda_intel 0000:00:0e.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])16:07:20 kernel: i915 0000:00:02.0: [drm] fb0: i915drmfb frame buffer device16:07:20 kernel: ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs'16:07:20 kernel: hid-multitouch 0018:27C6:0D43.0001: input,hidraw0: I2C HID v1.00 Mouse [DELL0AAF:00 27C6:0D43] on i2c-DELL0AAF:0016:07:20 kernel: iwlwifi 0000:00:0c.0: base HW address: 20:1e:88:4e:c4:ce16:07:20 kernel: thermal thermal_zone7: failed to read out thermal zone (-61)16:07:20 kernel: iwlwifi 0000:00:0c.0: Detected Intel(R) Wireless-AC 9462, REV=0x31816:07:20 kernel: dell-smbios A80593CE-A997-11DA-B012-B622A1EF5492: WMI SMBIOS userspace interface not supported(0), try upgrading to a newer BIOS16:07:20 kernel: iwlwifi 0000:00:0c.0: loaded firmware version 46.fae53a8b.0 9000-pu-b0-jf-b0-46.ucode op_mode iwlmvm16:07:19 kernel: ee1004 1-0050: 512 byte EE1004-compliant SPD EEPROM, read-only16:07:19 kernel: iwlwifi 0000:00:0c.0: enabling device (0000 -> 0002)16:07:19 kernel: intel-hid INT33D5:00: platform supports 5 button array16:07:19 kernel: evdi evdi.3: [drm] Cannot find any crtc or sizes16:07:19 kernel: hid-generic 0003:1532:009C.0006: input,hiddev1,hidraw5: USB HID v1.11 Device [Razer Razer DeathAdder V2 X HyperSpeed] on usb-0000:00:15.0-1/input316:07:19 kernel: usb 1-9: New USB device strings: Mfr=0, Product=0, SerialNumber=016:07:19 kernel: hid-generic 0018:27C6:0D43.0001: input,hidraw0: I2C HID v1.00 Mouse [DELL0AAF:00 27C6:0D43] on i2c-DELL0AAF:0016:07:19 kernel: sd 0:0:0:0: [sda] Attached SCSI disk16:07:19 kernel: scsi 0:0:0:0: Direct-Access ATA SSD SATA3 512GB 0A0 PQ: 0 ANSI: 516:07:19 kernel: usb 1-1: SerialNumber: 00000000000016:07:19 kernel: idma64 idma64.7: Found Intel integrated DMA 64-bit16:07:19 kernel: i2c i2c-1: Successfully instantiated SPD at 0x5016:07:19 kernel: idma64 idma64.2: Found Intel integrated DMA 64-bit16:07:19 kernel: i2c i2c-1: 1/1 memory slots populated (from DMI)16:07:19 kernel: scsi host1: ahci16:07:19 kernel: ahci 0000:00:12.0: flags: 64bit ncq sntf pm clo only pmp pio slum part deso sadm sds apst 16:07:19 kernel: hub 2-0:1.0: 7 ports detected16:07:19 kernel: usb usb2: SerialNumber: 0000:00:15.016:07:19 kernel: xhci_hcd 0000:00:15.0: Host supports USB 3.0 SuperSpeed16:07:19 kernel: hub 1-0:1.0: 9 ports detected16:07:19 kernel: usb usb1: SerialNumber: 0000:00:15.016:07:19 kernel: xhci_hcd 0000:00:15.0: hcc params 0x200077c1 hci version 0x100 quirks 0x000000000000981016:07:19 kernel: ahci 0000:00:12.0: version 3.016:07:19 kernel: i801_smbus 0000:00:1f.1: SMBus using PCI interrupt16:07:19 kernel: idma64 idma64.1: Found Intel integrated DMA 64-bit16:07:19 kernel: acpi PNP0C14:01: duplicate WMI GUID 05901221-D566-11D1-B2F0-00A0C9062910 (first instance was on PNP0C14:00)16:07:19 kernel: wmi_bus wmi_bus-PNP0C14:00: WQBC data block query control method not found16:07:19 kernel: platform eisa.0: EISA: Detected 0 cards16:07:19 kernel: rtc_cmos 00:04: alarms up to one month, y3k, 242 bytes nvram, hpet irqs16:07:19 kernel: thermal LNXTHERM:00: registered as thermal_zone016:07:19 kernel: pcieport 0000:00:14.1: PME: Signaling with IRQ 12416:07:19 kernel: pci_bus 0000:00: resource 19 [mem 0xfed80000-0xfedbffff window]16:07:19 kernel: pci 0000:00:14.1: PCI bridge to [bus 03]16:07:19 kernel: system 00:01: [mem 0xfee00000-0xfeefffff] could not be reserved16:07:19 kernel: pci 0000:00:02.0: vgaarb: bridge control possible16:07:19 kernel: pci_bus 0000:00: root bus resource [mem 0xfed80000-0xfedbffff window]Important logs:
16:07:45 canonical-livep: daemon shutting down16:07:45 gdm3: Gdm: Failed to contact accountsservice: Error calling StartServiceByName for org.freedesktop.Accounts: Transaction for accounts-daemon.service/start is destructive (dev-disk-by\x2dpath-pci\x2d0000:00:12.0\x2data\x2d1.0\x2dpart5.swap has 'stop' job queued, but 'start' is included in transaction).16:07:45 systemd-logind: Failed to start autovt@tty2.service: Transaction for getty@tty2.service/start is destructive (poweroff.target has 'start' job queued, but 'stop' is included in transaction).16:07:45 kernel: reboot: HARDWARE PROTECTION shutdown (Temperature too high)16:07:45 kernel: thermal thermal_zone0: acpitz: critical temperature reached, shutting down16:07:40 systemd: Failed to start Application launched by gnome-session-binary.16:07:38 gdm-session-wor: gkr-pam: unable to locate daemon control file16:07:22 canonical-livep: Task "refresh" returned an error: livepatch check failed: POST request to "https://livepatch.canonical.com/v1/client/eee7feecac2a487db8eed9aef9ab1d79/updates" failed, retrying in 30s.16:07:22 gnome-session-b: GLib-GIO-CRITICAL: g_bus_get_sync: assertion 'error == NULL || *error == NULL' failed16:07:19 kernel: x86/cpu: SGX disabled by BIOS.