I got this message from a developer about the Ubuntu version:
Hi, thanks for reporting this. Unfortunately you are using a versionthat is too old and not supported anymore by GNOME developers. Therewill not be any bug fixes or feature additions by GNOME developers forthe version that you use. Please feel free to reopen this issue ifthis situation still happens with a more recent version of GNOME. Feelalso free to report this in the issue tracking system of your Linuxdistribution as your Linux distribution still supports your currentversion.